“How the cookie Crumbls” – A Crumbl Cookies Review
Star Rating: 3.9 stars (out of five). See below for detailed scores.
Wichita Falls welcomed a new member to its already vibrant food business catalog, Crumbl Cookies, on Jan. 21. Established in 2017, the first Crumbl location opened its doors to the public in Logan, Utah. Wichita Falls has now joined the franchise list, and the city welcomed the gourmet chocolate chip cookie, snickerdoodle cupcake, biscoff lava and frozen hot chocolate-serving company with open arms.
When I walked in, the sweet aroma of cookies reminded me of stepping into Grandma’s kitchen. It was a pleasant smell that could be bottled up and sold at Bath and Body Works for $100, and I would be first in line. I took a deep breath and soaked it all in as I imagined how much better the smell would be without a mask on.
After two minutes, it was my turn to order. The cashier explained that they rotate four different specialty flavors every week. I purchased the milk chocolate chip and the snickerdoodle cupcake, which totaled $9.53 after taxes plus tips.
As I completed the purchase, the worker told me, I could watch them bake the cookies. I stood at the back corner and watched through the clear glass as an employee cracked eggs into a baking pan. It was great to see that the cookies were freshly made. Out of the entire experience, watching her crack the egg into the pan and mix the dough, as simple as it sounds, was my favorite part. I appreciate the art of baking, and I am glad they allowed me to be a part of the process.
My name was called and I grabbed my pink boxes. The presentation was fantastic! The boxes were beautiful; they looked like something you would wrap a Christmas gift in. Also, the cookies were perfectly placed and mouth-watering good to look at.
It was time to taste my first Crumbl cookie. I took my first bite and was immediately disappointed. The cookies were good, but it was nothing out of this world. I guess it had been hyped up so much I was expecting something made by angels. I returned to reality after a few bites; the cookies tasted great but nothing out of the ordinary.
In the end, it was a good experience. I enjoyed my time at Crumbl and look forward to going back sometime in the future.
Detailed Review:
- Total – 3.9 (out of five)
- Quality of food – 3.5
- Presentation – 5
- Service – 4
- Cleanliness – 5
- Value of money – 3.5
DR • Jun 18, 2022 at 5:50 AM
Tried these test for the first time. Very disappointing. Absolutely no flavor. None. Won’t last.
Jane • Dec 30, 2021 at 10:34 PM
Too sweet, made me nauseous.
Angela taylor • Aug 7, 2021 at 11:07 AM
First time it was amazing. Second time was disappointed the staff was ignoring what I asked and was out 6 pk but could buy 4pk times 2 and was extra 4.00. Don’t see why they can’t sell small cookies to kids but have them sitting in plain sight when you go in if they for catering then they should be behide the scenes. They was also out milk and water!!
cappleby • Aug 2, 2021 at 1:09 PM
I too am disappointed with the overall taste. My favorites are the ones without icing, because Crumble uses too much: icing to cookie ratio is probably 50/50. I want a mouth full of cookie not a mouth full of icing.
Too much $$ for too little enjoyment. My wife makes an oatmeal butterscotch cookie for me for my birthday. I have tried probably 15 types of Crumbl cookies over the last 6 weeks and there is not a single one I’d eat over my wife’s oatmeal butterscotch any day.
Marvella Snow • Jul 9, 2021 at 11:29 AM
I have to agree from a baker’s point of view. They are just okay overall. I liked the Snickerdoodle with CC icing. I agree with the comment of basic ingredients. Anything double chocolate is cheap chocolate. , brownie, double chocolate cookie. It has a dry aftertaste. German chocolate was good. I have to give it to them, great marketing strategy. I like to look on their website and see what is new, but it doesn’t live up to the reputation and they definitely cost too much for the taste. That is why they are so large to give the impression you are getting a good deal.
Bri • Jul 9, 2021 at 3:44 AM
I got the snickerdoodle cupcake – the flavor was amazing however the texture of the cookie itself was very displeasing – it was too light and flaky for the topping – extremely awkward….
Elizabeth • May 20, 2021 at 7:24 PM
First time trying and we were so excited they opened a store in Wylie but Yuke was our first impression.
Chocolate chip cookies not done in the middle and tasteless my homemade chocolate chip cookies taste much better.
Churro good flavor but not done in the middle.
Sugar cookie not done in the middle – pretty sweet taste more like cake not a cookie.
German chocolate was the best tasting cookie and it was done in the middle but this is not a cookie – it is more like cake and not a cookie.
Tammy • May 12, 2021 at 4:59 PM
I 100% agree with you. The presentation and smell was amazing. I also was super excited to bite into my cookies. I adore a good gourmet cookie. However, these where cloying sweet and disappointing. Our favorite flavor was the animal cracker. However, it was a bit dry and was maybe over baked? The milk chocolate chip was good, but not amazing. Dark chocolate is preferable to off set the cookie’s sweetness. The iced sugar cookie looked so dang good but was sickly sweet with too much artificial almond flavor. I am not sure if there is even any vanilla in the cookie. If there is, I could not taste it. To answer Mary’s question, “When is the last time you labored over a batch of cookies at home and they tasted better than a Crumbl cookie.” Pretty much every time I bake a cookie, it is better than these. If you want a delicious chocolate chip cookie recipe, try the blog Handle the Heat, “bakery style cookies” That is my go to recipe. I bake all the time and know a gourmet cookie. These are not gourmet. Look at the ingredients and see for yourself. All that said, if you love them, then please enjoy them and buy them. Everyone has different taste buds and expectations. These cookies just don’t float my boat.
Harper • Apr 28, 2021 at 9:49 AM
um… one you got a cupcake and those aren’t as good. two, crumbl cookie is all about yummy and new flavors. all you tried was traditional. crumbl cookie is the best and you are horrible at rating this place. I know by experience that you did not do that review well at all… sorry.
Rhonda • Apr 6, 2021 at 6:57 AM
I am happy to hear the honesty. So many times people rave about how good something is and then I try it and think- ‘not as good as mine!’ I bake cookies. I baked 50 dozen cookies for my daughters high school prom. They were a bit. I don’t own or work in a bakery. Just bake at home. I haven’t got to try Crumbl Cookies yet though there is now one close to me. I plan to try them but at least I won’t expect amazement! But I do hope they’re really good! Thanks again for the honesty!
Mary • Feb 2, 2021 at 2:34 PM
I beg to differ. When is the last time you labored over a batch of cookies at home and they tasted better than a Crumbl cookie. Chocolate Chip and S’mores are tied for first place on my delicious scale. Everything about Crumbl makes me love them – from the ease of curbside pick-up to the variety of flavors, to the fact that they are open the majority of the day and will deliver to my door if I’m too lazy to drive over. Go Back. Try them again. Clearly your taste buds weren’t working that day, lol.